Director of Patient Services, Homecare RN – HAPI
Home Assistance Personnel Inc. – Bronx, NY
Nursing – Full Time – Salary Range $120,000 to $140,000
 

About the Organization:

This long-standing health care organization has been dedicated to helping older adults live full and meaningful lives by providing exceptional health care and innovative community-based programming. As a comprehensive nonprofit health system, the organization serves people of all backgrounds, offering skilled nursing, short-term rehabilitation, adult day health care, home care services, and a Medicaid Assisted Living Program.

The Home Assistance Personnel Inc. (HAPI) division has extensive experience delivering rehabilitation and home care services, with a mission to help each patient regain independence and maintain optimal health as quickly as possible.

The HAPI Division is seeking a full-time Director of Patient Care Services to oversee clinical operations, staff development, quality improvement initiatives, and compliance for its home care programs.

Job Summary:

The Director of Patient Care oversees all clinical operations, performance improvement initiatives, training programs, medical compliance, and supervision of nursing and field staff.

Reports to: AVP, Home & Community Based Services and/or CFO

Key Responsibilities:

Clinical Program Oversight

• Develop and manage a comprehensive clinical care program.

• Participate in policy development, updates, and revisions.

• Interpret and communicate agency policies to staff, clients, families, and community partners.

• Ensure timely and thorough client assessments at admission.

• Confirm admission eligibility based on agency criteria.

• Guarantee development and implementation of individualized plans of care.

• Coordinate all services to ensure safe and effective care delivery.

• Ensure staff compliance with federal, state, and local regulations.

• Cover field nursing duties when needed.

• Maintain patient records in accordance with regulatory standards.

• Provide supervision to nursing and paraprofessional staff.

Quality & Performance Improvement

• Lead quality program activities and performance improvement strategies.

• Develop, evaluate, and refine quality and safety initiatives.

• Create quality metrics and support compliance oversight.

• Serve as a subject matter expert for quality management.

• Implement evidence-based practices that meet CMS and DOH standards.

• Oversee incident/accident reporting, complaints, and infection control compliance.

• Review aggregated data and performance trends; prepare and present reports.

• Develop performance improvement education and orientation programs.

Staff Orientation, Training & Competency

• Oversee orientation and annual competency assessments of all field staff.

• Ensure in-service programs meet regulatory and accreditation requirements.

• Monitor field staff through supervisory visits and competency checks.

• Develop clinical education and training programs.

Health Status Monitoring

• Ensure staff meet all health requirements prior to employment and annually.

• Provide health counseling and exposure management as needed.

Conflict Resolution & Staff Support

• Investigate complaints, incidents, and root causes.

• Provide staff counseling and progressive discipline as appropriate.

• Implement corrective action plans in a timely manner.

Customer Service & Patient Experience

• Ensure timely case acceptance and service delivery.

• Ensure satisfaction surveys are completed and addressed.

• Promote a culture of excellent customer service among all staff.

Operational & Cost Efficiency

• Review operations to reduce duplication and waste.

• Optimize staffing patterns in collaboration with leadership.

• Monitor cost efficiency in procedures, systems, and supplies.

Leadership, Committees & Projects

• Attend mandatory meetings, in-services, and care conferences.

• Participate in quality and performance committees.

• Lead quality improvement initiatives across product lines.

• Develop strategic plans for improved clinical outcomes and regulatory compliance.

• Evaluate and oversee data collection, analysis, and reporting.

Qualifications:

• Current RN license in New York State.

• Bachelor’s degree in Nursing required.

• Minimum 3 years of clinical supervisory experience.

• At least 1 year of home care experience.

• Valid NYS Driver’s License and access to a vehicle.

Compensation & Benefits:

• Salary Range: $120,000 – $140,000 annually
  (Reflects good-faith estimate; actual compensation depends on experience and other factors.)

• Medical, Dental, Vision

• 401(k)

• Vacation / Holiday / Sick time

• Short & Long-Term Disability

• Life & AD&D Insurance

• Tuition Reimbursement

• FSA / Commuter / Dependent Care Accounts

Equal Opportunity Employer – Minorities/Women/Disabled/Veterans

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