Position Title: Care Management Team Leader– Health Home
Reports to : Director of Support Services
FLSA Status: Exempt
Location : Manhattan

Position Summary :  The Care Management Team Leader- Health Home provides supervision to Care Managers and Navigators and ensures that the Health Home requirements are met.

People Management

• Provide supervision to Care Managers and Navigators by chart review, face to face case discussion, work schedule, and performance reviews including development of performance improvement plan as needed.
• Recommended to hire and manage the assigned staff and/or team under his/her supervision.
• Provide onboarding and ongoing training to staff.
• Manage and meets team’s performance goals set by Department of Support Services.

Program Management

• Adheres to NYS Health Homes and lead Health Homes requirements.
• Provide crisis intervention and care coverage as needed.
• Ensure up to date maintenance of client-related records and other required documentation according to the protocols and standards of Department of Support Services within required time frame.
• Determine perspective client’s eligibility of the Health Home program prior to enrollment.
• Manage and monitor keys deliverables to clients by perform regular quality assurance activities to ensure appropriate documentation and services rendered to non-HARP and HARP clients within required timeframe.
• As part of care coverage, perform HARP Eligibility Assessment, HARP Plan of Care, Level of Services Determination, HCBS referrals, continuation of HCBS services, etc., as needed.
• Submit both external and internal reports adhering to deadlines (e.g., HARP, admit alerts, incident report).
• Review all required Health Home care management services related documentations (e.g., progress notes, HMLs, assessments) to ensure proof of services rendered within required time frame exist.

Quality Assurance/Quality Improvement

• Ensure data entry accuracy entered to various reporting system: eICARE, GSI, RMA, BTQ, MAPP, HCS, ICDP.
• Perform regular quality assurance activities to ensure appropriate services are rendered to clients (e.g., observes home visit and face to face meetings, directly observe and review coordination of care for a higher risk cases).
• Working as a part of the team for the quality assurance and continuous quality improvement (CQI) activities consistent with Department of Support Services’ standard.