Health Plan Business Transformation Lead / Hybrid

Job ID: 261209    Posted 5/20/2024


Location: New York, New York


Job Type: Direct Hire


Category: Health Care Leadership


Position: 261209


Skills: Salesforce


Salary Low: $90000 - Salary High: $100000


Duration: 2 Weeks



Job Description

For more than 30 years, this health plan has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.  

Business Transformation Lead / Hybrid (2 to 3 days in the Manhattan office and 2 to 3 days remote)
Salary Range is $90,000 to $100,000 with generous benefits
Position Overview

  • Help drive the way we conduct and operate traditional business functions, challenging the status quo and injecting innovative thought leadership to improve operational efficiencies and lead flawless execution.
  • Partner with our cross-function stakeholders to introduce and implement new capabilities throughout the organization. These include, but are not limited to, migrating to a new Core Processing System, managing the product roadmap of our Customer Relationship Management (CRM) solution, and supporting new business expansion opportunities.
  • Understand current state processes, including upstream and downstream impacts, identify opportunities to optimize how we operate, and implement innovative solutions.
  • Work closely with the operations and IT teams to ensure a seamless execution of all initiatives. Manage capabilities to enable an enterprise-wide process evolution such that the organization becomes more flexible, scalable, adaptive, and responsive to new and existing markets and customers. 
  • Reports directly to the Vice President of Business Transformation.
  • Have an enthusiasm for operations, technology, data, transformation, and innovations. 

Job Description

  • Develop, plan, and lead the implementation of large-scale transformation programs, aligning initiatives with organizational objectives and system priorities.
  • Collaborate with key stakeholders to ensure a unified approach to transformation, fostering engagement and commitment across the organization and third-party vendors or consultants.
  • Manage the intake and prioritization process for all Salesforce and other transformation product requests.
  • Design and maintain a project plan that includes all critical milestones, tasks, resources, delivery dates, interdependencies, risk, issues, and key assumptions.
  • Identify and escalate risks and issues while creating corresponding mitigation plans.
  • Lead all cross functional program activities and meetings to ensure alignment with all stakeholders, key decisions are being made, and deliverable are completed on time.
  • Provide comprehensive reports that outline the progress, risks, issues, and decisions tied to all transformation program initiatives.
  • Recognize new opportunities and develop innovative solutions to create operational efficiency within the different functional areas across the organization.
  • Identify industry best practices to enhance processes and drive system improvements.
  • Review business requirements to ensure alignment with the program objectives.
  • Create current state and future state business requirements and process workflows demonstrating opportunities for improvement.
  • Partner with Compliance to understand applicable state and federal regulations and ensure all proposed solutions and processes are compliant.
  • Partner with Enterprise Architecture to ensure adherence with approved tools or identification of additional technologies as applicable.
  • Create and implement change management strategies and plans that drive employee adoption and minimize resistance.
  • Contribute to the creation of any communication or training materials that will be leveraged when conducting formal training of team members.
  • Ability to take on additional tasks as needed.

Minimum Qualifications

  • Bachelor’s Degree in Business Administration, Healthcare, or any analytical field required;
  • 5-7 years of relevant work experience
  • 3 or more years of experience in healthcare/managed care operations preferred
  • Experience in being part of large cross functional projects & programs
  • Experience in operational effectiveness and process improvement initiatives that drive change
  • Strong organization and prioritization skills to be able to manage multiple projects and priorities concurrently
  • Must have a hunger to continually innovate and leave things better than you found it
  • Exceptional facilitation skills and proven experience at driving consensus across multiple stakeholders
  • Ability to effectively communicate with technical and non-technical stakeholders, translating between business needs and technical solutions
  • Ability to be innovative, creative and think “outside the box”
  • Exceptional problem-solving skills and a proactive approach to identifying and resolving challenges
  • Ability to collect and analyze data – use information to build a case for change
  • A demonstrated track record of driving the organizational and operational changes in the day-to-day business of a high-volume operation using current and new technology, achieving service excellence
  • Experience working in Salesforce
  • Proficiency in Microsoft Office – specifically Word, Excel, VISIO, and PowerPoint

Salary Range is $90,000.00 to $100,000.00 with excellent benefits (pension plan) Union Role 

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Why Us?

At RCM Health Care Services, we redefine healthcare staffing, creating an environment where your career thrives and flourishes. Our commitment to your success is woven into the fabric of our culture, offering diverse opportunities for both seasoned professionals seeking challenges and newcomers ready to make their mark. As a part of the RCM family, you'll experience more than just a job – you'll find a platform for continuous growth and fulfillment.

We have cultivated an ecosystem where healthcare professionals not only find rewarding career opportunities but also a community that values their skills and dedication. Your success is our priority, and our collaborative environment ensures you're never alone on your professional journey. Competitive salaries and comprehensive benefits reflect our dedication to your well-being, allowing you to focus on what matters most – delivering exceptional care. Join RCM Health Care Services, a trusted partner with a proven track record since 1975 and embark on a journey where your path to a fulfilling healthcare career truly begins.

About Us

With a legacy spanning over 45 years, RCM Health Care Services is a leader in connecting healthcare professionals with rewarding career opportunities. Our foundation is built on cultivating relationships with school districts, setting the stage for our expansion into placing providers across diverse facility types. As we evolved, our expertise diversified across various divisions including School Services, Behavioral Health/ABA, Travel, Nursing, Therapy, HIM, Permanent Placement, Foreign Recruitment, Locums Tenens, and much more.
Our mission is clear: to elevate healthcare standards by empowering talented healthcare professionals and forming strategic partnerships with top-tier healthcare institutions and schools across the country. We proudly hold the Joint Commission Gold Seal of Approval, showcasing our commitment to the highest standards in healthcare.
Our commitment goes beyond filling positions; we actively build careers, foster growth, and make a profound difference in the lives of both our candidates and the patients they serve.