Senior Director of Member Engagement and Retention / Hybrid
Job ID: 319054 Posted 2/13/2026
Location: New York, New York
Job Type: Direct Hire
Work Site: Hybrid
Category: Health Care Leadership
Skills:
Salary Low: $210000 - Salary High: $230000
Duration: 2 Weeks
Shift:
Position: 319054
Job Description
Senior Director, Member Engagement & Retention
Healthcare / Managed Care Leadership
Hybrid — New York City – 2 days a week in NYC office and 3 days a week remote
RCM Health Care Services is partnering with a large, mission-driven health plan to identify a Senior Director of Member Engagement & Retention to lead enterprise-level strategy focused on member experience, retention, and community engagement.
This senior leadership role will oversee customer engagement operations, retention initiatives, and field-based support teams while driving performance through analytics, operational improvement, and cross-functional collaboration.
This is an opportunity for a strategic, data-driven leader who can operate at both the executive and operational levels.
Responsibilities
- Lead enterprise member engagement and retention strategy
- Oversee retention, escalation, and field engagement teams
- Use data, KPIs, and operational insights to improve retention outcomes
- Partner with providers, community organizations, and internal stakeholders
- Develop and optimize workflows, outreach strategies, and communication approaches
- Monitor member experience trends and escalation patterns
- Build reporting frameworks and present insights to senior leadership
- Coach and develop large, cross-functional teams
- Drive continuous improvement initiatives across engagement operations
Qualifications
- Bachelor’s degree required
- 7+ years of managed care or health plan experience required
- 4+ years leading large operational or customer-facing teams
- Strong analytical, strategic, and operational leadership skills
- Experience managing KPIs, reporting, and process improvement initiatives
- Ability to influence cross-functional stakeholders and executive leadership
- Advanced Excel and data-analysis experience preferred
- Call center or member-services leadership experience a plus
Compensation
Salary up to $230,000, plus comprehensive benefits.
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Why Us?
At RCM Health Care Services, we redefine healthcare staffing, creating an environment where your career thrives and flourishes. Our commitment to your success is woven into the fabric of our culture, offering diverse opportunities for both seasoned professionals seeking challenges and newcomers ready to make their mark. As a part of the RCM family, you'll experience more than just a job – you'll find a platform for continuous growth and fulfillment.
We have cultivated an ecosystem where healthcare professionals not only find rewarding career opportunities but also a community that values their skills and dedication. Your success is our priority, and our collaborative environment ensures you're never alone on your professional journey. Competitive salaries and comprehensive benefits reflect our dedication to your well-being, allowing you to focus on what matters most – delivering exceptional care. Join RCM Health Care Services, a trusted partner with a proven track record since 1975 and embark on a journey where your path to a fulfilling healthcare career truly begins.